This course has been nothing more than challenging! Not because of the information, but due to the lack of support from this company. Lots of unnecessary, scanning/faxing documents many times to be told they won't accept them because the look like a pic. Slow "chat process" that isn't even a chat, instead you send emails back and forth and wait sometimes for hours before a response. They work on west coast time, if you are on the east coast FORGET it!