Nichole F.

About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. This order was promptly placed on back order and remained so weeks after. I then received an email from Global Industrial asking if I am still interested in the toilet paper order placed on back order, or if I would like to cancel it. The email contained a link to click on in order to cancel the order which I immediately did as I had found a different online company to order toilet paper, and other toiletries from. I assumed this was the end of the matter, and I did not hear anything back from Global Industrial until they decided to reactivate the order that I cancelled...

I received an e-mail 6/23/2020 stating the order (which was cancelled by me 3-4 months ago) was to arrive at my home by the end of the week, and my credit card was charged $174.30. I was livid to say the least when I seen that my credit card was charged nearly $200 for an order that I cancelled 3-4 months ago.

I immediately called Global Industrial to cancel this order and explained that I had cancelled this order via a link THEIR COMPANY SENT ME! The representative then had the audacity to ask me to email the link her company sent me, rather than promptly cancel the order and immediately offer to refund my credit card for the full amount they stole from me!

This matter has still not been taken care of because I checked the UPS tracking link and it says the toilet paper will be delivered to my home on Friday 6/26/2020, and my credit card has still not been refunded!

I just called Global Industrial again about this matter and it feels like I am getting the run around. The representative then told me she could refund my money now and I thought that would be the end of the issue. She then said she has to email her manager to ask about getting a refund. I asked her who else can I speak to during business hours about this and was told to call back later when a manager is available. This may seem like a small time frame to wait, but its not for me as I do not have almost $200 to give away and I need my money back NOW.

I RECOMMEND THAT NO ONE ORDERS FROM GLOBAL INDUSTRIAL UNLESS THEY WANT MONEY STOLEN FROM THEIR ACCOUNT, AND A MIGRAINE TO GO ALONG WITH IT! FIND AN HONEST COMPANY TO DO BUSINESS WITH.