neill T.

You can win your case against this lot. I was only ripped off for £35 but I got the same story about terms & conditions which were not displayed. The only way to beat them is to use their bullying tactics.
Several emails were sent backwards and forwards but when they received the following I received confirmation that they had refunded my money within 10 minutes! The obviously don't want to defend their case in court as they would be unlikely to win and they are obviously worried about a group of their victims getting together to publicly denounce them. Be firm, keep fighting, they will back down!
This is the email I sent them:

Please send me your service address for legal documents in the UK so I can issue County Court Claim Documents.

If the sum claimed is NOT paid within 24 hours I intend to start a campaign with other victims of you scam to take this matter further. I have enclosed a few pages of complaint from various victims of your scam; this is just a small section of the dossier I am building up. So far I've got details of in excess of 300 dissatisfied UK Age Renew customers all of which consider they have been ripped off.

I intend to post an invitation on all of the review sites of customers that feel they have been scammed by your company asking them to join me in building up a strong case against your company to present to various BBC consumer programs and to the national press. I fully accept that I have been ripped off but in truth £33.88 is in real terms of little significance, it is the principal that you continue to rip off unsuspecting customers for what I can see are substantial sums for a poor quality product using totally underhand and perhaps illegal marketing techniques. When I phoned my bank to query the payment they instantly knew what it was about when I mentioned your name, they knew about your scam and said it was a regular occurrence so I guess this happens to huge number of people.

The offer I received said, ‘CHOOSE ONE OF THE FOUR FOLLOWING GIFTS WORTH OVER £30'. How could your offer on the terms you supply be worth OVER £30? As you can see from the small sample of complaints attached none of the other victims saw any terms and conditions.

In a way I hope you don't accept my claim, I'm looking forward to a fight and if it adds damage to rip-off organizations such as your company then it'll be worth the effort!

See you in Court, TV and the National Press!

Don't forget to send your service address that could rub even more salt in the wound if you're not willing to fight your case in Court!

You can win your case, just use their tatics!