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I'm on day 5 waiting for a digital download. Really, just a code for a digital download. Literally, all they have to do is send me an email so I can use the software. It's not that hard. Phone customer service rep was unhelpful and rude. Not worth the savings. There are other, much better academic resellers out there. I wish I hadn't stumbled upon this one.
Tip for consumers: If you have a deadline, don't use this site.