Ordered a sylvanian cottage 7/12 delivery date was 13-17th called them on the 20th 2 b told they had back log orders and they guarantee delivery b4 Xmas... it's now the 28th and still no delivery... I have called/emailed and get no response! DO NOT use this company ever as they r useless and ur kids will b thoroughly disappointed just like my little girl :( I have emailed twice requesting a refund and still had no contact from them, surprise surprise! A call 2 trading standards is next on my list