Adam A.

Avoid this agency at all costs.

We're a new family with a 21 month old. Our life is pretty hectic with a toddler in our home.

We got an AuPair outside of Expert AuPair's network and they accepted and vetted her.

Unfortunately it didn't work out with her. As in she refused to work. Instead of Expert AuPair helping us, they told us that we had to keep her at least a month and keep paying her. In the contract they had us sign, she committed "Gross negligence" because she refused to work. We showed them proof through WhatsApp messages and them talking to her but they still pushed us to keep her and keep paying her.

Then they asked us for feedback about the AuPair and they shared everything with her! I mean everything as if instigating.

She started arguments and made the house hostile. Mark (CEO of Expert AuPair) then scolded us for calling him in the middle of the night, even though that's what the "03.2021. Grievance Procedure & Contact Info. Pdf" they give us, says to do in case of emergency.

We were forced to ask for the last option of relinquishing our money for them to come grab her as soon as possible.

Expert AuPair now has a year's worth of our money plus a free AuPair they can offload to another family. Rinse and repeat.

Mark even threatened to sue us if we posted anything online. We have all the proofs needed and then some.

AVOID AVOID AVOID this sleezy agency.