I wanted to return part of my order and asked for an address or return label. I had to demand a response 5 times before I received an address but no return label. I was told that I now I had to pay extra for a tracking label as their "shipping dept" can't read addresses on packages received without a tracking number. What they mean is that unless you can prove something was sent, they keep your money and the product. This company has been reported to the BetterBusinessBureau and the FBI and is being tracked as an internet scam.