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If I could give 0 stars, I would. I had ordered 4 shirts but the sizing was ridiculous, so I returned them for an alternative size, I was informed that one of the shirts had ran out so I received an eVoucher (I know ridiculous). I received 3 shirts back, again sizing wasn't right, I returned them again, this time I only received 2 shirts back with bad sizing again. Anyway, I had given up and thought I would just keep them as even if I refund, i would get a voucher. I contacted them regarding the missing shirt and was informed it was refunded to my account without my knowledge, having checked my bank account and the transaction number they provided, there was nothing. They kept gas lighting me and saying it was refunded and claimed their system doesn't send emails regarding refunds so I won't find any. They basically robbed me of $70 and refuse to take accountability. At this rate, they are literally a scam company, please try to avoid and just stick with the likes of Myers (yes they are more costly but quality, sizing and customer service is levels above.)
Products used:
Dress Shirts
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Bought 4 shirts from them. Two of them ripped in the elbow sleeve. I was able to return them and...
Honestly, I love this company and I will continue to get my shirts from them because they have...
Dear Mujtaba A,
Thank you for leaving your feedback with us and I'm sorry to hear that you've been unable to find the perfect size for your shirt in your first few attempts.
Firstly, we are absolutely not a scam company. We've been in business for almost 40 years now and we have hundreds of thousands of positive reviews on feefo that can only be submitted through authentication of an actual purchase. I'm sorry that your first experience with us wasn't what you expected.
When exchanging items, if an item isn't in stock, it's automatically refunded. In the original order, this was done back to your card because we had the information from the original purchase.
When it comes to the return of your first exchange order, due to the way in which the system works, we do not have a link to your payment information anymore and so cannot refund your shirt back to your card. This is why one shirt was refunded to a voucher.
As you've been clear that a refund is preferred, I've arranged for the second refund of $69.75, which is your EVoucher. This will be refunded within the next 48 hours and it will show back on your statement by next Tuesday. The other refund of $69.75 was done on the 14th of December and should be showing on your statement by now.
Regarding sizing, please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering. This is so very important to finding the right size from the get-go.
I'd encourage you to check your measurements again via our "how to measure for a CT shirt" video and then consult the CT sizing guides on the website for your best fit before considering your next exchange or order with us. Both resources can be found below:
Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE
Sizing Guide: https://www.charlestyrwhitt.com/au/sizing-guides?source=footer
Best regards
Team CT