Muhammad A.

I tried my best not bring it to your attention but finally Lowes at Mckinney Texas (*******) has burnt all my patience.

I first order for blind installation in January 2020 and Keisha took the order for me. After constant follows and visiting Lowes i got the installation guys on 13 or 16th Feb, they took the measurements and left. I went to lowes to get the order for installation to my surprise the guy who took the measurement did not label the rooms appropriately and it was not possible to figure out bedroom1, 2, 3 belongs to which room. So, they said we are going to get the installation company again to fix it.

The guys came for the measurement again on march 21st after a long battle I had to fight with Managers (one was Kevin the rudest) and other persons. Anyways the guy came for the re-measurement and took the measurement again. When i went again to order installation guess what no body in Lowes can figure out what that idiot did this time again and he repeated the same mistake.

Because of Covid I did not follow up or wanted any one to visit my home but i was astounded that no one from Lowes ever contacted me in the past 2 months as well.

On May 21st I went again and this time I got 2 ladies Sam and one more, this time they promised me the same BS that i have been getting for past 4 months, alot of promises and attitude but no real work. I visited again on May 23rd myself as i did not get any call and met Keisha who absolutely has never done any front line jobs and don't know how to talk to customers. She was pretty rude and I replied in the similar and left to see the Manager. The same Manager Mr. Kevin was on duty at that time, as the measurement guy made the same mistake again, I told him to please order only 4 windows which are NOT part of any bed room as those were the only 4 windows i was sure about. He ordered with same amount that was promised for 9 windows and now i am paying same amount for 4 windows. As Ii was not left with alot of options as i already bought the blinds some time back from Lowes so i had to stick withthem.

Today I took my blinds to get them cut accordingly and guess what the final nail in the coffin the lady at the store (Heather) i can not believe she copied the wrong measurements and cut my blinds with the measurement for height as width. 45 1/2 was the height and she cut my blind width as 45 1/2 where else the actual width is 47 1/4, i mean what else can go wrong and how extreme un-professional bunch of those clowns can be who are working in lowes.

The issue is still not sorted and if there is any customer service Lowes has my order should be handled with utmost priority and i also demand for the compensation of hours i have waisted, fuel that i have burnt and the frustration caused.