Mrs H.

Ordered from this website at Xmas my first 'fast track' ordered appeared not to go through, no order confirmation etc, signed up and ordered finally received order confirmation. Waited for over three weeks nothing received, chased the company (whose customer service number does NOT work) and they kept saying hang on for a few more days. In the mean time I realise I'd be charged twice by my credit card company. When I raised this to Essence they kept saying they'd refund me, they never did. Long story short never received the perfume and they kept stalling for a refund, in the end I had to go through my credit card company to get my money back, which I finally did. AVOID THIS COMPANY AT ALL COSTS!