M P.

Just a warning for anyone using Love Energy.

After looking to change provider and went through everything with them online on 21 July 2023, I signed a contract for 2 years to changed our business tariff. Happy that this had been sorted did not check our bank statements and the bills until end of October when we we were quieter then saw that the old emergency rates which the standing charge alone is £1 per day was being applied. Called up Love Energy to see what they had to say and turns out that there was a computer issue (no idea if true).
Looking online this has happened quite a few times to other people. They tried to sign our company to SAVE! Us money from now on. I asked that the current situation should been investigated as I have a pdf copy of the contract we signed back in July 2023 and therefore we had paid at least £100 extra per calendar month. They came back and offered £50 as compensation which of course I have not accepted.

Please, please stay away from this dreadful company, has cost us about £400 extra in bills. I would give 0 starts if there was any available.