Morgan W.

I rarely take the time to leave reviews but I feel that I need to save you all some trouble, SHOP AT YOUR OWN RISK!

I ordered in-stock office furniture that cost thousands from Emma Mason on 8/13/23. I was then contacted that shipping would take 4-6 weeks due to covid. Over three years later I'm unsure how that's an excuse, but ok, fine. My frustration comes not only from the company's practices, but from Ivan, a customer service manager.

On 10/25/23, TEN AND A HALF WEEKS LATER, Ivan told me that the average transit time from when an order ships to when it arrives to the delivery company is two weeks, quicker for expedited delivery and that my order had finally shipped. Not only was he dishonest and unethical by telling me my order had shipped, but he refused to expedite delivery and had actually placed a note for the delivery company to not deliver my order from the items that had already arrived. I found this out from the delivery company who also validated that Emma Mason is not a great company and that they have also experienced problems with them.

This company could not provide an estimated time of delivery. I notified Ivan that I wanted to cancel my order and also told him how disappointed I was. I never heard back from him.

On 11/10/23, I was contacted by Tiffy, another customer service manager who told me that my order had shipped, verifying that Ivan had lied.

I finally received my order on 11/15/23, FOURTEEN WEEKS LATER. I was then sent a text message asking if I would recommend the company and I said no. No response after that. I was so disappointed by the dishonesty and unethical practices of this company and the lack of customer service I received by the people they hired.

2 week delivery? AKA 14 week delivery for "in-stock ready ship furniture". Also, check out the Better Business Bureau complaints filed against this company, they are not even rated with the BBB.