Monte W.

This is the worst travel company I have ever booked with, during this horrible time with the Coronavirus (COVID-19), first my county, then my state, and finally my country has completely restricted my travel and ability to take my flights on my Cancun vacation. Explore Trip was happy to take my money months ago in December, 2019, before Coronavirus was even discovered, but unable to refund me anything.

They tried to offer me then chance to reschedule my flight up to a year, but they couldn't even offer a flight that was anywhere near the price I paid originally so I was unable to reschedule to ANY flight (it had to be the exact same departure and destination).

So, I told them to cancel my flights (departure and return) before I left on my trip on 3/19/20, and guess what, they couldn't even follow my instructions and do that. I called yesterday to confirm they had cancelled both my trips (and I gave them both PNR numbers: M38F4B, M32VER), and they hadn't cancelled either.

As the situation with COVID-19 has been rapidly changing and restrictions increasing, I have called them over 6 times, and they were useless. They all have thick accents and are impossible to understand, and impatient and display horrible customer service. In fact, in 2 of those 6 times they HUNG UP ON ME for no reason.

This company is criminal, they just want to steal your money. I would not be surprised if they permanently go out of business during this horrible time of COVID-19 because they don't know how to treat their customers.