Luncy asked me to write a review after I sent a thank you email, but the content of this review will in no way change as a result. Even in the midst of COVID, they were so helpful and did exactly what I asked. I changed a number of details on the dress and they came out perfectly, the measurements (taken according to the directions on their website) were perfect, and the dress came before I expected! DHL shipping doesn't update the tracking very well, but all went fine. I was very skeptical and nervous about ordering my dress online, but they were patient with me and assured me that all would be well anytime I had a question. I read the return and shipping policies carefully before ordering and will be referring to the care instructions now that my wedding dress is here. The material is good quality and the stitching is tight. They are based in Australia, but outsource some production to areas of Asia and Europe.
I was unable to contact them via the portal on the website, but did send emails back and forth before ordering. The dress is as pictured and they imitated other pictures I sent for modifications perfectly. The train is removable and there is a zipper under false buttons for style without hassle. They were honest when I mentioned adding pockets and they told me it wouldn't work with the fabric. They made changes even up to very late in production. Haven't worn it for the wedding yet, but there is no itching as far as I can tell and I am very satisfied.
For a purchase as big and important as a wedding dress, I highly recommend LoveAngelDress because the work is well-done and the dress is tailor made, so no alterations necessary, in most cases.