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I purchased two sympathy items, one was a bouquet and the other a plant. They arrived on time everything went smoothly. I was very happy with their service. Until I ordered funeral flowers for my dear friend's funeral. They stated same day. But her funeral was the next day at 1 pm. The flowers were never delivered! Their excuse was that they could not find a florist to fulfill the order. Then, After I was asked twice for another address because they couldn't seem to deliver to the cemetery. I just had them deliver them to my house. When I received them it wasn't even the arrangement I had ordered. Now I'm wondering if they changed my order because i requested a discount for my disappointment.What i received was not even close to what i had ordered! They're beautiful but not what I order. I was extremely disappointed and very saddened because she only had one standing bouquet at her funeral …My arrangement never arrived to her funeral.I've decided to drive 40 minutes to deliver her flowers 😢 I will never use them again!
Tip for consumers:
They claim they have a 1800 number but they don’t have a functioning 800 customer service number.. it’s all through email..
Products used:
Shipping time depends but it’s not always what they state.
They were flower arrangements for sympathy of the loss of a loved one to the family and her funeral ..
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I have used this company twice. Both times they did not send what was pictured. I will never use...
Both orders delivered 2 days late and each bouquet was frozen, ruined! I called them to see what...
