The customer service is FANTASTIC. But not after you buy and receive the dress, and there's so much wrong with it. The dress is a model of what you think they'll make but what I got was horrible. If you were a bride, you'd have a LITERAL MELT DOWN at the lace pattern, the freaky chest sewing - the neckline comes right up to the neck and the there's this weird puff effect going on. And they can't follow custom instructions. I asked for the skirts to be shortened and they only did the inner skirt - like WTF? Tripping over myself even in 4' heels...
No integrity in the work for what you pay which is extortionate but I've learned my lesson. If the source is Chinese and not Local, don't buy! The return procedure wasn't worth the effort. Honestly, there were so many clues saying no. So I only have myself to blame, I know. And I ended up buying a gorgeous dress from Foerver New! Where the picture of my dress was from. Again, lesson learned.
Oh, and the pictures are lies in terms of ehat they say they offer. Remember: made in China and you know they don't value quality.