I got the reward points from the previous order. And the points were redeemed for the store credits. I was about to use the credits for the next purchase, but the banner for the "credit use" did not appear anywhere. I had a phone call with one of the representatives this morning, so she said that she would reset my accounts. However, still, I can not use the store credits, and another representative whom I talked to 1 hour ago was too rude, even not solving the problem but asking me to wait for their email.