Misty M.

I placed an order for a Dining room set on October 22,2020. The set that I ordered showed it was in stock on the website. I know now from other reviewer's & my own experience that everything shows in stock here, but that is not the case. I was informed after ordering that my item was on back order and they were waiting on more from the manufacturer if I was willing to wait. I was told January 8 would be my ship date. The customer success manager that was handling my order emailed me multiple times informing me January 8 and then it changed to January 11. Not a big deal, but as the date of shipping came & went, Dale stopped sending me updates. So, on January 20,2021, I emailed my rep., Dale, he said he would look into it and get back to me. By January 28,2021, I had not heard from him again and sent another email requesting a new delivery date. He replied back that he would check with the manufacturer and see if he could expedite the process but couldn't make any guarantees. It was at this point that I started to feel like I was being given the runaround and maybe I gave my business to the wrong company. I found many other reviews of people who paid for furniture that they've never received. Since I knew the company that was making the furniture, I did a little research and located their contact information. Much to my surprise, they were able to locate an order for my furniture which had been fulfilled and shipped to Unlimited Furniture Group's warehouse on January 19th! I did a little more digging and found out that Dale, my representative, is not even in the United States. He's all the way in the Philippines and probably has no idea where my furniture is & never made a call to find out. I sent him another email on January 29,2021 telling him that I confirmed with the manufacturer my dining room shipped out 10 days ago. Dale apologized and said that my dining room set is in their consolidation warehouse and that there's no way he can give me an ETA, but he might know more early to mid next week. That was January 29 and today is February 22,2021. I have heard nothing from Dale or anyone at Unlimited Furniture Group about my order. So, it is unfortunately becoming clear to me that this company takes your money and gives you the runaround for months. If I had to do it all over again, I would not have placed this order.

Update:
Ended up contacting my Discover card to dispute the charge and the day that my dispute went to unlimited furniture, I received word from them that my order had shipped from the warehouse & was in route to my local delivery company. That took a while and on March 17, I received a text and email that my dining room set had arrived with my local delivery company. It would be 3 to 10 business days for them to inspect the furniture and contact me to schedule delivery. Today is April 7,2021 and so far, nothing. Coming up on six months with no dining room and to make matters worse, Liberty Furniture (the manufacturer if this particular dining room) does not make the set that I ordered anymore, so if anything comes in damaged I'm SOL ‍

April 23,2021 update... I have a dining room! Finally after 6 full months of stress & worry, it's all here. There is one small damaged spot on the trestle table, but overall, it's beautiful. I saved a lot of money on this gorgeous set, but would not order from UFG again. The delivery company they used to my home was fantastic though. Just glad it's all done and lesson learned.