miriam i.

I really do not post reviews, especially not negative once, but since the downfall of the service, shipment, admin of the once glorious Net Aporter since July this year, I have to move on. Where there was once impeccabile customer service, expidited delivery, now all that we are left with is: packages sittting at the DHL dock for weeks, while your card is being charged; once you get credited back the exchange rate of the debit is not applied, but ratehr the one of the day, followed by, instead of an apology or a credit, I get a " CONTACT YOUR BANK"... well it takes a third grader to understand that unless you credit back fees with the same exchagne rate applied at purchase, there will be a discrepancy. Now clearely as a 10 year loyal customer of Net A proter, clearely I do not "need" the difference, but a courtesy email and aplogising for the oversight would have been nice. Instead I get rude replies as if it was MY fault the package is sitting in Docklands from December 8 - February 8...
Add to that: delayed deliebries; merchandise not arriving; merchendise in the box missing yet charges on the card are made; damaged goods. Guys hts are packaged in a hat books otherwise they dent...; and I can go on and on and on, all in a time span of 5 months. I hate to leave, but she the founder has left and net is aprt of big corporations, the issues we ahve now are NOT a fluke but the mere reality of an amazing service going down the drain after a maker take over. Luckily there are options, but I am still sad to see where we tand today. Sorry, but people should know what was and what is. If you join now then the service provided mught be better than others, but when you ahve been a regular client of NET for 10 years, certainly the diffrence service, delivery and customer service is not what it used to be.