Minnie J.

Truly unbelievably terrible sign-up process online. The layout of the sign up form is not at all clear where you put in your password details then it auto fills into the enrolment recommendation section, not into the repeat password section, and you cannot see the password ion order to copy it. No idea after filling in the form of what my user name and password was once I'd filled in personal info. Then the system didn't recognise me at sign in even though safari had saved it. I was trying to book a specific hotel and it was unbelievably obstructive, then when I wanted to amend my hotel booking I had to by-pass iPrefer in order to do it direct with the hotel. This swallowed up nearly an hour of my time. I wish I'd just paid more and not joined!