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The customer service is terrible, they don't respond in a timely way to messages and emails, and I have lost money because of them. The way some of them speak to you, they treat you like a child - very rude, strict and stubborn language which is totally unexpected for a luxury retailer.
It also takes ridiculously long for net a porter to process/ship orders and refunds.
Mimi G.'s review of Net-A-Porter earned a Very Helpful vote
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After a disappointing experience with a purchase, I feel compelled to share my story to caution...
Net a porter is a high end designer online store, so not unreasonable to expect excellent...
