I ordered medication for my cat from the USA a month ago through DHL Express. It's supposed to be transported on ice, and typically, it arrives within 8 days. Unfortunately, I'm still waiting this time. The medication is expensive, and after a month in containers, I can just throw it away since it should be kept cold. It's disheartening. When I contacted customs, they claim not to have it, but DHL insists customs is holding it. This has been my worst experience ever.