Bought a pair of rocks glasses from here on 11/4 (thinking I was getting ahead of Christmas shopping). The glasses still have not been shipped. I sent an email at the end of November, they responded saying they'd be shipping out that week, they weren't. I've sent 4 emails, messaged them on instagram and twitter. I even called their number to which the voicemail says "we will have live assistants to help during the holiday season - if you need help, visit our website" (LOL). I typed in a guess extension number and actually got he voicemail of someone and i've left maybe 4 voicemails with her too. It's ridiculous.
I ended up finding a company on Etsy, they engraved the glasses similarly and I received them within 10 days. Spend your money with small shops like Etsy instead of these frauds!