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Mika D.

Quezon City, Philippines

Contributor Level

Total Points
81

1 Review by Mika

  • Aiseesoft Studio

7/8/21

BEWARE OF THIS COMPANY. They put a very misleading 30-day money back guarantee on their website to encourage you to feel confident in purchasing their privacy-invading, info-collecting software. After purchasing, I noticed that the software is asking some info during activation which are not necessary for activating the software.

My expectation is that I will receive a product key - which is the standard however, they are also asking for my email address. Initially, I raise this "light" concern of mine as to why do I need to provide my email when activating the software? If their response was valid, I wouldn't really mind it. However their response further raised my suspicion that they will use my email illegally and the software may collect unncessary information from my devices. These was their responses:

https://www.screenpresso.com/=Zw9yb

Which I will retype below enclosed in a quote:

"the most important reason for that is to avoid the disclosure and abuse of users' registration codes."

To which I answered - What abuse are you talking about? If the key is good for 3 activation then it should stop activating at the 4th attempt. Microsoft has been selling product keys for over 30 years and it will stop working once activation is consumed. What key abuse will happen?!

"we can locate their detailed order information with their email account and then offer further help asap."

To which I answered - How can you locate the order information via the email I will provide with this license If I will use another email that differs from the email I used in purchasing? Why is it that the email I used in purchasing which I already provided, not sufficient to connect this license to the purchase considering that you technically sent the license to that email?

The responses above further fortified my believe that the company is shady and the software SHOULD NOT BE TRUSTED. Furthermore:

1. There is no disclaimer as to how they will use your email when you input it on the software.

2. Company info is shady. They do not follow GDPR and further research on the company - there is no company profile. No address, no HQ, no CEO, no information whatsoever.

3. The shady 30-d money back made me suspect that they are scammers hiding behind a "software" company. I lost my trust when one of their agent, Ryan said that:

"We do not honor the refund unless there is a bug in our software"

Hence, technically - there is no refund as they had already fixed any major bugs on their software over the years. They will only refund if there is a bug on their software which was misleading as there is no single disclaimer page that talks about their refund policy.

Evidences:

1. https://www.screenpresso.com/=9lg7d

> Their 30-D money back claim with not a single disclaimers or link on how they honor the policy which should be located on that same page: https://www.aiseesoft.com/screen-recorder/

2. https://www.screenpresso.com/=7oNrd

> Now, they are claiming that they can only refund for a bug or technical issue on their software which was not mentioned on the product page, purchase page, cart page and even the checkout page. SUCH A SHADY COMPANY.

Because of this experience, kindly beware of this company. I have a strong feeling that the software they are selling are intrusive and collects information without your knowledge. The mere fact that their company has an empty information footprint - not knowing who runs it, not knowing people behind it, not knowing where they, the country of origin etc. further raised my suspicion that THEIR SOFTWARE MAYBE UNSAFE TO USE.

Tip for consumers:
software is unsafe to use, shady company

Products used:
aiseesoft screen recorder

Service
Value
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