As I have read most of the negative reviews I am legitimately surprised. I have ordered easily 20 times from this site and have had nothing but a positive experience. I have also ordered online and picked up from the outlet store in Edenburgh Indiana. My items have just about always shipped out in a time manner, in about 4 days from when I have ordered. I have only had one experience when it took a week to ship out! So I would say do not let these negative reviews deter you from ordering from this site and getting a nice discount! I would highly recommend it!