Michelle H.

I used this company after seeing them recommended by Wirecutter and couldn't be more disappointed. Our umbrella was supposed to arrive a week ago, was in my city in Texas, and then somehow mysteriously was shipped back to California with only the cover being delivered to us. I have sent messages, used the online chat, and called customer service. Every time I'm told they'll look into why package went missing and that I'll receive an update shortly, but they never follow up. I've also asked for a replacement to be shipped since we're now way past what they promised as "quick ship" (the whole reason we made the selection we did) and they refuse. I wish I had ordered umbrella on Amazon. I prefer to support smaller businesses usually, but that was a huge mistake in this case.