I recently purchased a football shirt which was delivered on time. Unfortunately we had to return the item as it was larger than anticipated. This is the start of our now 3 week journey trying to get an exchange. We returned item with the correct paperwork and have tried unsuccessfully to speak to someone either by email or phone. Still no response. I assume we will now need to chase our payment through the banks. Very unprofessional and I would think twice before pushing the "buy" button