Michael N.

Dont waste your money, Awful, thieves and rip off company, they gave me a 4 hours window to come (which is a long time to get off work and wait for them and said they will call with a 20 minutes heads up but will be closer to 4pm as I am their first to start for a technician ( a non-licensed plumber) who will start at 4pm, they called 4 pm and said the technician is on his way, 7pm I am still waiting, 8pm I called them, she said 13 minutes, no show for another hours, when he finally showed up he said he had started working at 6pm and does not know why the dispatcher said he is on his way at 4. When I call talking to the dispatcher is just like talking to a wall, they have been taught a bunch of lies to tell every customer. They write nonsense on their invoices in order to void the warranty. I used them 3 times, every time giving them the benefit of a doubt, same lying and cheating every time, the y have done the same to quiet few of my friends as well. The technicians are all on commission, (that is why they do not give you price ideas over the phone), when they show up they will try to sell you as much nonsense and price jack up as they have been trained. They will add many unnecessary items to the work that needed to be done. I realize they are in business to make money, but how about some honesty. Horrible company, DO NOT WASTE YOUR MONEY.

Their guaranty is real bad, I ordered 5 plants, received 4, one of 4 was dried. When I called they asked me to send a letter, I did and no luck, then they asked me to send the proof of purchase, I did and told them you already have all my info in your computer as well as my credit card you charged, but talking to her was as good as talking to a wall.