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I ordered groceries online for delivery on 12/3 and a hold was placed on my credit card for the total. I was subsequently charged on 12/6 for the order. However, the hold was never released. This caused serious issues as I needed those funds for other authorizations. I constantly emailed and called the folks at Peapod to try to resolve the issue. I even went to the Store Manager. On 12/10 I was told I would get a call back from someone in billing within 48 hours. After 48 hours and no callback I called again each day with no success. It has been over 10 days and my credit card hold is still not released. This is unacceptable.
Tip for consumers:
Never use unless you are okay with double charges until hold is released on your card which can be several weeks
Products used:
Online Delivery
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My husband, myself and daughter are sick. We ordered 3 times and we're no shows. They lied on us...
