They can't handle a basic residential delivery. It's not like I live out in the middle of nowhere - 0.25 mile off a 3 lane main road. They got my 3,000lbs worth of gym equipment within 20 miles and then pretty much said - figure it out yourself. Terrible customer service. Let's hope the equipment turns out great... if I can ever get it home.
Tip for consumers: They can't guarantee delivery to a residential address. And they'll make no effort to get the equipment to your house. The even misrepresented what the carrier was saying.
Products used: I ordered a 1/2 rack, full plate set, full dumbell set - over 3,000lbs in equipment.