I was unable to get in contact with them after relentless emails and phone calls. There was no way to return the product I had bought without going through their bureaucratic process of filing a form of return, only which after they had read and accepted, would I be able to return the product. In the span of 30 days I had not received any call back or even an email reply saying anything. I am out $45 because of these scumbags. It may not be a lot but it's enough money to buy my dog's food for 2 months. Bastards.