M G.

Absolutely terrible customer service. Have been trying to return a few items from my order since April. They screwed up my return *3 times* and then refused to issue me a refund, even after I spoke to a manager. I spent *months* dealing with the post office and emailing/calling customer service. I have never had a similar issue with any other clothing retailer, domestic or international. The merchandise is cute, but fortunately it can be ordered from other sites. Whatever you do, do not order from Alex and Alexa unless you want hours of frustration!