Price is low but be advised they do not stand behind delivery. When my latest order didn't arrive, they sent me UPS tracking number and said I was on my own to investigate with them. I have order over $3k over past two years for the family and will never order from them again.
HI. Upon looking into the order in question, our records show when you first called to advise you did not receive your package our team opened an investigation with UPS as that is our policy. Unfortunately, UPS closed the investigation due to showing proof it was delivered and signed for at your address. Due to this information, we are unable to reopen the investigation as they would come back with the same result. We have kindly asked you to follow up with UPS if you feel that conclusion was incorrect. We are happy to provide all proof and documentation for your records. I apologize for the inconvenience but we have opened a claim on your behalf but it has now been closed due to proof of delivery by UPS. We do our best to help our customers with delivery issues however, when claims are closed and proof has been given to us by the carrier it is unfortunately up to the customer to reopen any claims.
HI. Upon looking into the order in question, our records show when you first called to advise you did not receive your package our team opened an investigation with UPS as that is our policy. Unfortunately, UPS closed the investigation due to showing proof it was delivered and signed for at your address. Due to this information, we are unable to reopen the investigation as they would come back with the same result. We have kindly asked you to follow up with UPS if you feel that conclusion was incorrect. We are happy to provide all proof and documentation for your records. I apologize for the inconvenience but we have opened a claim on your behalf but it has now been closed due to proof of delivery by UPS. We do our best to help our customers with delivery issues however, when claims are closed and proof has been given to us by the carrier it is unfortunately up to the customer to reopen any claims.