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mercedes v.

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Experience: Travel

Member since July 2015

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1 Review by mercedes

7/7/15

I tried to change my flight and the only way possible was calling an UK number.

A long distance number.

They will put you on hold for a long time, wasting your money, and after that, you realise that you are speaking with India

Those people obviously cannot help you, they do not know anything, but they keep on putting you on hold. You can easily spend over 2 hours in a long distance phone call and after all that waiting they tell you that they cannot help you. That there is not a flight available for the dates you want. But when you go directly to the airlines site and you can find a flight available.

After realising there is a flight, then they overcharge you 3 times the airline fee.

And if you complain, then, after all that time waiting and all that money you spend in a long distance call, they just hung up on you.

And where can you complain?

NOWHERE.

MY MOST EXPENSIVE FLIGHT EVER WAS WITH EBOOKERS.

NEVER, NVER I WILL USE EBOOKERS AGAIN.

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