Linda D.

I won't go as far as to call the third party booking place as a scam, but I do believe their intent is to commit fraud or at the least to just ignore customer requests. To make the reservations you must pay in full ahead of travel. They did in fact make the reservations for me at a Hilton and gave the Hilton a virtual credit card to use when I checked in. I used them to book a two night stay with a guarantee that I could cancel with full refund if done by April 17. The guaranteed cancellation and refund was described on the confirmation they sent me. My plans changed and I first called on April 14 (got a foreign speaking representative who couldn't help). On April 15 I followed with an e-mail. I had requested a modification to one night, but assumed if they couldn't amend my reservation that I would be able to exercise the cancellation with full refund clause. At this point I have to say, their Customer Service is horrendous.
They send a no reply e-mail "we received your e-mail and will get back to you". They didn't get back to me that day or the next (April 15 or 16). In fact they didn't respond until April 18 when the guaranteed cancellation and refund clause had ended. Out of desperation, I called the Hilton directly and they graciously changed the reservation from two to one night. I originally paid $472 to reservationstays.com; I ended up only needing $154 plus tax for the one night at the Hilton. I have made many attempts to get a refund of the $306 paid and not used. Every single response is that your booking was non-amendable and non-refundable. I provided them with their confirmation showing it was refundable had they acted before April 17...and they simply ignore it. DON'T DO BUSINESS WITH THE THIRD PARTY BOOKING COMPANY.