MELISSA M.

I should have listened to the reviews warning about this website. Me being naive, I decided to give the website a shot. That was a huge mistake. First of all, I ordered a figure that was priced at 22,000 yen (not including the shipping fees or taxes). I placed an order there, then found a better service to order from, so I tried to cancel the order the next day. When I tried to do that, I realized that there was no option to cancel on the website. What kind of business doesn't have a button to cancel an order on their website? I had to go to their support desk, submit a $#*!ing ticket and ask them to cancel my order. The representative took two days to respond to my request, and I was panicking because I knew that if they shipped it before my request to cancel was seen, then I'd have to pay for two of the same figures! Once they ship, it's over, and you can't cancel. What's also shady is that they have a 15% cancellation fee, which is bogus because you know that it's a scam to make money off cancelations. Why require a fee? Of all my orders that I've placed on websites I've never had to pay a fee to cancel. The total for the whole thing was actually around 34,000 yen. I used a Paypal Pay in 4 plan (Paypal also has fees so that upped the order from 32,000 yen to 34,000 yen) so I had to give up about $60 bucks for the first installment. I'm only getting refunded for $14 because of the fee! I'll attach screenshots. Just stay clear! You can have a better experience literally anywhere else.