Melissa C.

I ordered a shower curtain and realized at checkout it would be $15 to ship. $15 seemed a bit exorbitant for a $70 shower curtain but I paid it anyway. I received an order confirmation but almost a week went by and I never got a shipping confirmation. I went to their online chat and asked them to please give me a status for my order. They replied that they would "get back to me via email." WHAT? No, that is not how chat works. Another 2 hours go by with no response via email. I called customer service where they were experience "higher than normal call volume" and was given the option to have a call back by selecting "1". I did that and nothing happened so I continued to hold for another 5 minutes. Finally got someone on the line only to tell me that my order hadn't shipped yet and it was still within their 3-10 day window because they window is weekday only. So now I'm a week past my order date with still no item on it's way to me. Ridiculous. If I ordered from any of their competitors I would have my item by now and would not have paid $15 in shipping. Get with the times, Serena & Lily.