melanie j.

I have ordered several shade sails from this company over several years and had been happy enough to be a repeat customer. But the latest sail I ordered failed in a windstorm and although it was within the 1-year warranty period, the company tried to first claim it was over a year, then claimed I had installed the sail incorrectly. I know the sail was installed properly and several older sails survived the storm just fine. But this latest sail stitching came apart at the corner and then the fabric ripped. After multiple back and forth, they continued to deny their product failed and demanded more proof (I had provided photos of the corner that had torn off). Before jumping through more hoops, I asked what their warranty covered and they said they'd sell me a new replacement sail for 10% off.Not worth the hassle, and I won't give them any more business. I recommend you don't either!