I placed an order on Nov 12,2020 and have YET to receive a tracking number or update. I've been told that due to COVID the manufacturer is running behind but I was not told that when I placed the order and several emails have been ignored when I ask for an update. I heard the product would arrive no later than last week and it did not, then I heard it should arrive this Monday and that I'd receive an update and tracking number. I did not. An email went unanswered three days later, and then I receive a text stating they are not open right now. I'm highly concerned that this business is a huge scam artist. The BBB ratings are poor and they are not accredited. I should have known better. Don't make the same mistake! Now I will have to file with my credit card company and BBB unless I hear from them with a tracking number first thing tomorrow morning.