Megan G.

My vehicle was brought into twin city collision on September 2nd. They stated that because I was geico customer that my parts where ordered on the 2nd and be in the next day. Which is when twin city collision would start working on my vehicle. When asked when the car would be completed they stated no later than sept 10. They also informed me that because I was a geico client that I was moved to the top of the list for my vehicle to be repaired. They knew I didn't have rental car coverage and that it was imperative that the parts be available ASAP or I was not going to leave my vehicle until the parts were available. Greg, twin city collision, insisted the parts are available and they would be in on Thursday, sept 3rd. I called twin city collision on Friday September 4th at 1113am. I first spoke with the receptionist and asked when my vehicle was going to be ready and her response was Sept 18. I also called to verify the parts were in fact at the body shop. I stated what SEPT 18, I was told it would be ready next week. She stated hold on let me transfer you to Gregg. I stated why was I told by the receptionist that the car wouldn't be ready until sept 18. Gregg stated that was the timeframe for a non geico customers, but since I was a geico customer my vehicle would be ready as we discussed, no later than sept 10. Then I asked if the parts were all at twin city collision. Gregg stated one part was not on the morning truck but it would be on the 330 truck. This is where the issue starts. I get a call on Tuesday sept 8th, almost a week since I brought my vehicle in, that the part is on back order. They weren't honest with me. Twin city collision knew the part was placed on back order Thursday September 3rd. This I know for a fact because I called honda parts department in fishers, indiana and spoke with Chris, parts wholesale manager, which is whom twin city collision purchases their parts. Twin city collisions dishonesty in unacceptable and should be dealt with accordingly. This is unacceptable and caused me to have a rental car for an additional week since they were dishonest about the part being on back order. Being told that the part was on back order almost a week after the part was ordered is unacceptable, when they actually knew this fact the previous week and continued to lie and tell me it would be in a later delivery.