M E.

I signed up for the Evolving Wisdom course by Jean Houston as soon as I ran across it. It was a tremendous expense for me which I am still paying off over 2 years later. Based on the recommendations and product info and marketing I was extremely excited and expectant. I did not (still don't) have consistent or private access to the internet at the time so I purchased the hard copies of the system. I paid for the course in February of 2015. I paid for the super-fast shipping and ALL of the extras. (I think it was the platinum or quantum package or something like that.) I received it in July of 2015 after much delay and several queries, which was challenging because it's all online (and no internet). They provided some free stuff as an apology for the inconvenience, also all online. I was not able to access it. The first iteration of the physical product is in a rude but accurate word, crap. The CDs are bizarrely ordered. The exercises are not divided into functional clips that can be skipped to when you are ready to repeat the exercise. They are also spread out over more than one CD. So one has to stop the exercise or process to change the CD and then finish the exercise after the interruption. I contacted the customer service department several times to find out what was going on. Most of the time the response was nothing. I was ignored. When I did finally start getting the occasional responses, the only answer they provided was go online go online go online. No matter how many times or ways I pointed out that I purchased the physical CDs because I couldnt go online in a private place, they ignored me and told me to go online. When I finally got, Ill go with assertive here, AND got a response, they told me there was nothing they could do for me because too much time had passed and they were no longer obligated to refund my money or make any reparations, like a new set of CDs. They did not even attempt to make me whole and I believe they put me off over and over because they were running out the clock so they didnt have to replace the bad product. Considering what this company is supposed to help someone do for their lives, I was grossly disappointed and deeply disillusioned about the product, service and their wisdom. I realize they have a business to run, but they have a responsibility to the consumer too. I also never received any other the other platinum perks that were supposed to go with the product. Because they were so difficult for me to get into contact with and the 90 day guarantee was run out before I actually received the product, I was not made whole and they apology felt hollow and perfunctory. I would strongly encourage anyone to be very careful when buying products from this company and try another company first if possible. There are probably new versions/iterations of this product, but please be very careful when you make your choice. I did NOT have an affirming, trustworthy or good experience with this product or the customer service group in this company. I was very sad, deeply disappointed, and out a HUGE SUM of money. I also deeply resented the way I was treated and the go online mantra that did me no good because I couldnt. Consumer beware here!