Mayrena G.

Today I wanted to make a reservation for my partner and I to go to Newport in August. I was happy to find a really cute Inn via hotels.com. Earlier today I was also looking for accommodations for Maine in July. So guess what? When I booked my Newport reservation I wrote down the wrong date (I put the July date instead of the August date). I noticed my mistake when I got the confirmation email. I went online to change it and realized I could not change the date online. So I called the hotels.com costumer service line. I explained what had happened. They tried to change my reservation to the correct date but the hotel was full, so I asked to cancel the reservation, and because it was LITERALLY WITHIN 10 MINUTES OF ME MAKING THE RESERVATION TO BEGIN WITH I asked for them to please wave the $50 fee for the cancellation... and they said no. The costumer service representative was really polite and said she advocated for me, but unfortunately hotels.com was not willing to be flexible. And so, now I have $50 less and no hotel reservation, and hotels.com lost a costumer for life!