If by any chance you have an incident with the flight, your ticket, your luggage, their website that works really bad or their service, they will just ignore you asking to raised feedback questionaries that are responded with an automated standard response and you will not be able to discuss or resolve the issue with any one.
STAY AWAY OF THIS COMPANY! EVEN IF YOU SEE A CHEAP PRICE!
I bought a flight in their website and in the email confirmation I got different departure and destiny of what I had booked. I wasted 2 weeks in calls, messages... without any response beyond: "I am ot authorised you have to raise a feedback ticked" or "Your ticked is closed you have to raise another one if you are not happy".
It has been the worth consumer experience I had in my life, and I have already an age.