If you're a critical, impatient and self-entitled person, sites like Yugster may not be your ticket. Yugsters is for those who want deals and are willing to put up with occasional international shipping times and the rare disappointing product. But Yugster is excellent at communication and I have found them to be satisfactorily responsive. I enjoy this site, especially when it comes to buying gifts. Usually the product is not available for less anywhere else. After dozens of orders, I have not one time had a shipping issue or damaged product issue or any abnormality. A couple of times I have been disappointed in the quality of packaging of an item, but when getting something so inexpensively, I remind myself not to expect Best Buy packaging. Yugster is a keeper and a positive addition to my life.