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I recently purchased a pair of shoes for my wife for Christmas from this site. The Bad: The heel on one of the shoes fell apart upon first wear. The Worst: They wouldn't respond to my email about my concerns with their product. It says something when they won't even respond to emails. Save yourself some time, money, and in my case embarrassment. DO NOT BUY FROM THIS SITE.
In response to their comment: I've emailed this address numerous times now. Photo below. I blocked out my personal information.
Tip for consumers:
Do not use this site. Total lack of response from customer service about their incredibly poor products. How is this site still in business?? My only assumption? Overpriced = enough profits to keep going.
Matt M.'s review of Spool No 72 earned a Very Helpful vote
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I purchased something from this company and went to return it. They do not offer refunds only...
I want to be frank about my experience as a customer and how I felt I was treated. First off,...
Hi,
Oh no! Unfortunately we have never received an email from you about this issue. Did you email support@spool72.com? We are not able to locate you order as we do not know your name or order number. Can you email our support team at support@spool72.com and we will be happy to help. We always respond to all of our customer requests within 24 hours. It looks like your email never was sent. Thank you!
Spool No. 72