Matthew K.

We needed to do more research before buying online!

We purchased an in-stock table in late January 2013 with assurance from Joanne that the table, top, and accessories would arrive before March 2013. The in-stock slate arrived the first week of March 2013. Then we found out that the in-stock table was shipped to North Carolina instead of Florida. Several days later, the in-stock table was redirected to us for another delay. But hey, we were happy to see some big boxes finally. VIP delivery and installation was to include delivery into our garage and then clean up of all shipping materials after installation, according to Joanne. Installation team did us a favor by taking the crates, boxes, etc. but explained that they were not paid for this service. Local installation team did a great job assembling and leveling our table. They are in no way associated with cuszoom. We have been emailing and calling about the in-stock table top for over 4 months! Somehow, we have a pool table and accessories, but we can't sit down for a meal yet. We have received several excuses very similar to other posters on this site. Remember, we bought an in-stock table for faster delivery! Excuses include: had to get a new company to make the top; the top is being stained and 3 weeks later we were told it was of poor quality and they are making a new one. We keep wondering if that means growing a tree from seeds! We have received the same story about her supervisor Jessica will call but she never has despite repeated requests. Email responses are getting slower from Joanne and less informative/creative.

Credit card company is currently investigating, while we keep providing them the email traffic and phone call information as proof of our efforts to communicate and resolve the situation.

Avoid Cuszoom and avoid frustration in your purchase. This website and cuszoom's have no positive posts about their product or service since 2010.