Mathew F.

On January 15, we were in the middle of preparing for a combined Baby Shower/Birthday Celebration we were hosting for 40 people at our residence the next day at 1pm. That morning (1/15) I noticed the toilet in the upstairs guest bathroom was leaking from the bottom. Thought it would be a simple fix and since we used Mike Diamond in the past -- gave them a call. Turns out the initial toilet install was not exactly even with the floor, and the plumber just used two wax sealers to "correct" the problem.
The techs explained the problem and I was able to see clearly what they were saying. They explained they would have to make the correction by cutting a hole in the garage ceiling and reinstall piping, and it could take until 8pm to finish the job (the time he said this was about 11:00am) The problem is that their estimated cost was $4,304. For 40 guests (including kids) we felt we needed at least 2 functioning toilets. Turns out they finished by 4:30pm and much of that time was spent getting parts at the local Home Depot. Since it took much less time to fix than originally stated and the labor was not complicated, we asked for a reduction in the price, which was politely but adamantly refused. I believe we were taken advantage of, and I despite the big gathering happening the next day, I should have just declined the job and gotten another estimate. I take accountability for my poor decision. However, I believe Mike Diamond knows how to game the system, and that this price was intentionally inflated.
Will not be using them again or recommending them to others.