Their return policy is crazy. I got a gift and knew it was not what I wanted, I contacted them by phone AND by email to obtain a Return Authorization number. Since the only way to get an RA# is by emailing them, I have done so over six times. Now 30 days has lapsed so I will NOT get a full refund. This is totally unfair to any consumer.
I still have not heard from them a month and a week later from the first time I contacted them. Their email is sent by a pop up within their site, so you cannot keep any proof you even contaced them.