I am a 79 year old woman with no mechanical skills whatsoever. I have ordered from FIX.com twice and have had excellent service. I did not know what part I needed both times I called them. They were able to find the part I needed and I received it within days. When I couldn't figure out how to install the part on my dishwasher, I was able to go back on line and received pictures and written instructions on how to install it. It worked perfectly, even with my non-mechanical skills. I will always use FIX for my appliance parts.