We’re in this together! Stay safe with our COVID-19 guide

View
×
maryg2040

Mary G.

Contributor Level

Total Points
80

1 Review by Mary

126 Views
8/7/21

I have purchased videos from Collage Video for years. Now they have a new feature called Collage Video TV. They say you can try it free for a week and then you pay for a subscription. I decided to try it out but there were problems with the site with logging on. (On their website they state that this has been a problem). I contacted their support line that said they would answer in an hour. They answered five hours later. By that time I had canceled the free trial and decided to forget about it. What I didn`t know was that I had accidently entered my email a second time with one letter different (as I was trying to log in) and created a second account. I did not receive a notice of this account because it was not a real email. They ended up charging me for a year`s subscription because they said I did not cancel my free trial. I have not been able to get any help from the company to clear this up so it looks like I`m stuck with a year`s subscription to Collage Video TV. Not worth the hassle and they have poor customer service.

Tip for consumers:
Don`t try out the free trial.

Service
Value
Returns
Quality

Mary hasn’t received any votes.

Mary hasn’t received any thanks yous.

Mary doesn’t have any fans yet.

Mary isn’t following anybody yet.

Empty.